How to Return Your Halo Headset
Refunds & Warranty Explained
30-days money-back guarantee
If you are not satisfied with your Halo headset for any reason, you can return it under our 30-day money-back guarantee and receive a full refund.
Returning your headset is simple and free. Here’s all you need to know:
- Submit your return request within 30 days of your headset being shipped. Print out the prepaid label and drop off the return at a UPS point or arrange a collection. Your refund will be automatically processed within approximately 3 business days after we receive your returned headset.
- Print out the prepaid label and drop off the return at a UPS point or arrange a collection.
- Your refund will be automatically processed within approximately 3 business days after we receive your returned headset.
Click below to start your refund request.
Halo Warranty
Your Halo headset comes with a 12-month hardware warranty from the date of purchase. If there’s a defect, we’ll repair or replace your device at no extra cost. The warranty applies only to products purchased directly from Halo or an authorized retailer, and it doesn’t cover loss, misuse, normal wear and tear, cosmetic damage, or unauthorized modifications/repairs.